About USAC

Submitting A Complaint

Complaints to USAC may be made through telephone, email, fax, or postal mail. If you would like to submit a complaint, please follow the instructions below. Note: Complaints against your telephone company should be directed to your state utility commission.

Via Telephone

To submit a complaint by telephone, please call this toll-free number: (888) 641-8722.

Via Email

To submit a complaint by email, please provide your name, contact information, a brief description of your complaint, and any other relevant information you would like to provide. Submit your complaint via email and use "complaint" as the subject line.

Via Fax

You can submit a complaint by fax to 888-637-6226. Please include "complaint" in the subject line.

Via Postal Mail

To submit a complaint by mail, send to:

USAC-Complaints
2000 L Street, NW, Suite 200
Washington, D.C. 20036

In submitting your complaint, please make a note of the date of submission to facilitate any future exchanges regarding tracking and response to your complaint. Complaint submission involves providing contact information, generally describing your complaint, and providing specific details of the exchange with USAC. We are grateful for your efforts to provide the information requested, which will assist us in addressing and resolving your complaint as quickly as possible.

Within two business days, a response to a complaint will be provided or an estimate will be given for when a response will be provided based on the complexity of the complaint. Total time to respond will not exceed 20 business days from complaint receipt. When complaints are made to one of USAC's customer service centers via telephone, 95% of the calls received will be answered by a live person during operating hours.


Last modified on 7/2/2008