About USAC
About USAC:
- USAC Overview
- Universal Service Fund
- Governance
- Leadership
- Success Stories
- Resource Room
- Site Visits
- USAC FCC Filings
- USAC FAQ's
About USAC Tools:
Contact Us
Do you have inquiries or complaints about the Universal Service Fund (USF) support programs or USAC? Please feel free to contact us via the links below. You may also contact our corporate office for general questions about the USF or one of the divisions below for more specific questions.
Note: Complaints against your telephone company should be directed to your state utility commission.
- Specific Inquiries (USF Programs, Billing, Collections & Disbursements)
- General Inquiries (about USAC or Universal Service generally)
- Submitting A Complaint
- USAC Customer Service Phone Directory
Specific Inquiries
For specific inquiries about USF support programs, billing, collections, or disbursements, please refer to the following contact information.
High Cost ProgramUniversal Service Administrative Company |
Rural Health Care ProgramUniversal Service Administrative Company |
Low Income ProgramUniversal Service Administrative Company |
Schools and Libraries ProgramUniversal Service Administrative Company |
Low Income Consumers:Toll Free : (888) 641-8722
Low Income Telephone Carriers:Toll Free: (866) 873-4727 |
Billing, Collections & Disbursement DepartmentUniversal Service Administrative Company |
General Inquiries about USAC or Universal Service Support
You can contact us directly with questions about USAC or universal service, generally. Please refer to the following contact information.
General Inquiries
Universal Service Administrative Company
2000 L Street, N.W., Suite 200
Washington, D.C. 20036
Phone: (202) 776-0200
FAX: (202) 776-0080
Website: http://www.usac.org
Inquiries to USAC can be made through telephone, email, fax, or postal mail. Within two business days, a response to an inquiry will be provided or an estimate will be given for when a response will be provided based on the complexity of the inquiry. Total time to respond will not exceed 20 business days from inquiry receipt.
When inquiries are made to one of USAC's customer service centers via telephone, 95% of the calls received will be answered by a live person during operating hours.
