Lifeline

Verify Subscriber Eligibility

Verification Process by State

States and service providers are responsible for verifying Lifeline customers' eligibility upon enrollment and recertifying them annually until the National Verifier is deployed. The process to verify eligibility varies by state.

On December 2, 2016, the qualifying eligibility programs were streamlined. This means service providers must confirm that the state-provided database or process they have been using to verify subscriber eligibility reflects the updated Federal Lifeline eligibility standards.

A number of state databases or processes, due to technical or legislative work, have informed USAC that they do not align with the Lifeline Program's eligibility guidelines as of December 2.

State Lifeline eligibility verification databases and processes fall into three categories:

States Aligned with Federal Criteria on December 2

These states have communicated to USAC or the FCC that their Lifeline eligibility systems and processes will be updated to align with the streamlined federal eligibility criteria by December 2, 2016. Lifeline providers can continue to rely on these states' databases and processes to determine subscriber eligibility.

States in this group are: Connecticut (CT), District of Columbia (DC), Florida (FL), Georgia (GA), Idaho (ID), Oregon (OR), Massachusetts (MA), Nebraska (NE), Nevada (NV), New Jersey (NJ), North Carolina (NC), Pennsylvania (PA), Puerto Rico (PR), Tennessee (TN), Texas (TX), West Virginia (WV), and Wyoming (WY).

States Not Aligned with Federal Criteria on Dec. 2; Waiver Granted

These states have received a temporary waiver from the FCC. Lifeline providers can continue to rely on these states' databases and processes to determine subscriber eligibility until the effective date listed below or when the state has aligned its eligibility criteria with the Commission's Lifeline eligibility rules and updates its eligibility databases, whichever is sooner.

States in this group are: California (CA), Maryland (MD), Michigan (MI), New York (NY), Utah (UT), Vermont (VT), Washington (WA), and Wisconsin (WI).

Eligibility Rules Effective Dates

State

Effective Date

California

October 31, 2017

Maryland

October 31, 2017

Michigan

December 31, 2017

New York

December 1, 2017

Utah

October 31, 2017

Vermont

October 31, 2017

Washington

June 30, 2017

Wisconsin

December 31, 2017

More information on these temporary waivers can be found on the Order, released on December 1, 2016.

States Not Listed

If you are a Lifeline provider that relies on a state's Lifeline eligibility database or process that is not listed here, we urge you to contact the state directly to confirm whether the state intends to update the database or process to align with the streamlined federal eligibility criteria by December 2, 2016.

If a state's eligibility verification database or process is not updated to reflect the federal Lifeline program's streamlined eligibility criteria, you cannot rely on that database or process to determine a subscriber's eligibility starting December 2, 2016.

Lifeline providers will need to verify federal Lifeline eligibility a different way (such as a manual review of consumer documentation) for subscribers in that state.

Last updated on 12/19/16. This list will be updated regularly based on USAC's understanding of state processes and provider needs to remain in compliance. If you believe this information is inaccurate, please notify USAC.