The ACP and Lifeline Support Centers’ mailing address has changed to P.O. Box 9100 Wilkes-Barre, PA 18773. Any mail sent to the old mailing address will be forwarded for a period of time. Please refer to the ACP Bulletins page and Lifeline Announcements page for more details.
Upcoming Dates
Manage Your Account
Access USAC’s single sign-on dashboard. Lifeline service providers can log into the National Verifier, NLAD, and LCS using One Portal.
Use these links to directly access:
How It Works
Lifeline is a federal program that offers a monthly benefit of up to $9.25 towards phone or internet services for eligible subscribers (up to $34.25 for those living on Tribal lands).
Eligible Consumers
A consumer can qualify for the Lifeline benefit if their income is 135% or less than the federal poverty guidelines, or if they participate in SNAP, Medicaid, or other federal programs. See the full list of qualifying factors.
Eligible Services
Lifeline subscribers can apply their benefit to home or mobile phone service or to high-speed broadband.
The Process
These steps will help service providers navigate the process to join Lifeline as an eligible telecommunications carrier (ETC).
Become an ETC
Create a Compliance Plan
Obtain a Study Area Code
Obtain a 498 ID
Announcements
Additional March Monthly Maintenance
Mar 14, 2024
March 15 Additional System Maintenance
USAC will be conducting an additional monthly maintenance starting on Friday, March 15 from 10 p.m. to 2:00 a.m. ET on Saturday, March 16. National Verifier (NV) Portal, NV Carrier API, National Lifeline Accountability Database (NLAD), Lifeline Claims System (LCS), Representative Accountability Database (RAD), and the Affordable Connectivity...
Read MoreFebruary Lifeline Newsletter
Feb 29, 2024
- Reverification Resumes for Group Two
- 2024 Recertification Is Ongoing
- Lifeline Program Compliance Reminder: Keep NLAD Up to Date
- March...
Recertification Notice
Feb 22, 2024
Recertification is an annual requirement for Lifeline subscribers. USAC conducts recertification to ensure that active Lifeline subscribers,...
Read MoreFebruary Monthly Maintenance Reminder
Feb 21, 2024
February 23 Systems Maintenance National Verifier (NV) Portal, NV Carrier API, National Lifeline Accountability Database (NLAD), Lifeline Claims System (LCS), Representative...
Read MoreGroup One Reverification Update
Feb 8, 2024
Group One De-Enrollment Window Closing
Reverification for Group One is nearly finalized. USAC is actively conducting outreach to...