A1: There is a 30-day review window for all FCC Forms 463 once they are submitted by the service provider. This time frame may fluctuate based on volume at time of receipt. If an invoice is rejected by USAC, the HCP will receive a notification email detailing the reason. Once the rejected invoice is back in the HCP's queue, the HCP can make the necessary changes and resubmit the invoice. Please note that the invoice must be approved by the service provider again before it can be submitted to USAC for final approval. An invoice may be denied, rather than simply rejected, for reasons pertaining to program violations. Invoices that are denied cannot be resubmitted.
A2: There are a variety of reasons why you may not be able to select an FRN ID to invoice on. HCPs will not be able to add a line item to a new invoice if it is:
A3: Upfront and one-time costs may be collected in their entirety at any point during your funding commitment period. If your upfront costs have been prorated over several years, you may only invoice for the prorated per-year funding cost.
A4: There are a variety of reasons why Column O and Column L may be different:
A5: USAC has two payment disbursements a month, on the 6th of the month and the 21st of the month, or the following business day if the 6th or 21st lands on a weekend or holiday. Payments are sent to the service provider either as a deposit into the account listed on the FCC Form 498 or as credit towards their universal service fund account balance, depending on if the service provider opted for voluntary netting.
A6: Service providers are encouraged to credit HCPs in a timely manner after receiving payment. The invoicing process is not complete until the service provider has fulfilled this obligation.
A7: USAC may give details to the appropriate parties in regards to account information and any reasons as to why payments are being withheld. To request this information, contact USAC's Customer Operations team (Monday through Friday, 9:30AM to 4:30PM ET) at (888) 641-8722.
Q8. What is an FCC RN and where can I find it?
If you have further questions regarding the invoice process, please contact the RHC Help Desk by email or at (800) 453-1546; use prompt 3, then 1 to reach the Invoicing Team.