June 19, 2024
June Monthly Maintenance Reminder
System Maintenance
USAC will perform scheduled monthly maintenance starting Friday, June 21 from 10 p.m. to 3 a.m. ET on Saturday, June 22.
The production environments of the following systems are impacted:
- National Verifier Portal
- National Verifier Carrier API
- National Lifeline Accountability Database (NLAD)
- Lifeline Claims System (LCS)
- Representative Accountability Database (RAD)
- Affordable Connectivity Claims System (ACCS)
We apologize for any inconvenience this may cause.
Note: All scheduled maintenance dates for NV and NLAD are available on the USAC website.
May 28, 2024
Connectivity Issues in Lifeline and ACP Systems Resolved
USAC is aware that users were experiencing issues performing transactions in Lifeline and Affordable Connectivity Program (ACP) systems, including the National Verifier (NV) and National Lifeline Accountability Database (NLAD). The connectivity issues began this afternoon around 4:20 p.m. ET.
The issue has been resolved and full connectivity was restored at 5:30 p.m. ET. We apologize for any inconvenience this may have caused.
May 24, 2024
National Verifier Access Through One Portal
USAC is aware that service providers may not be able to access the National Verifier through One Portal. As a reminder, providers have the option of logging into their National Verifier account at GetInternet.gov.
USAC is working to restore National Verifier access through One Portal and will provide an update soon. We apologize for any inconvenience this may cause.
May 23, 2024
FCC Reminders Regarding the Lifeline Program
On May 23, 2024, the Wireline Competition Bureau (Bureau) shared a letter to eligible telecommunications carriers (ETC) thanking them for their support throughout the Affordable Connectivity Program (ACP) and encouraging greater involvement in the Lifeline program as the ACP winds-down. The letter also reminds ETCs of their advertising obligations, per FCC’s rules at 47 C.F.R. § 54.405(b).
Service providers should utilize outreach materials and methods designed to reach eligible households that do not currently receive service. For example, service providers may:
• Post notices at public transportation stops and agencies, shelters, and soup kitchens,
• Run public service announcements,
• Provide information booths at central locations,
• Provide customer service to program participants who have disabilities on an equal basis by using telecommunications relay services (TRS), text telephone (TTY), and speech-to-speech (STS) services, and
• Provide outreach materials in braille.
USAC recommends that Lifeline service providers proactively review their advertising material periodically to ensure the outreach is accurate, up-to-date, and includes necessary information for consumers.
Service providers can also coordinate their outreach efforts with government agencies that administer any of the relevant government assistance programs such as social service agencies, Tribal organizations, community centers, public schools, and nursing homes. Lifeline resource materials are available on the LifelineSupport.org Community Education webpage.
The Bureau also released a Public Notice reinforcing these points and reminding ETCs of their obligations to ensure compliance with the Commission’s usage requirements, pass through of the full Lifeline benefit, and properly update any Lifeline compliance plans.