USACLifelineRepresentative Accountability Database (RAD)How to Register
Manage Representative IDs

Manage Representative IDs

Annual Agreement

Process Overview

Enrollment representatives must agree to the terms and conditions of USAC Lifeline systems each year as required in the FCC’s 2019 Lifeline Order.

Representatives must first complete the annual agreement a year from when they initially registered. After that, a representative’s new annual agreement deadline is reset to a year from when they previously completed the annual agreement process. For example, if a representative completes their annual agreement on June 15, 2024, they must next complete the annual agreement by June 15, 2025.

Representatives have the option to complete the annual agreement process at any time by visiting LifelineRAD.org to initiate the process.

At LifelineRAD.org you can:

  1. Read and confirm each statement,
  2. Check the box next to each statement, and
  3. Provide an e-signature by typing in your full legal name.

Representatives who do not complete the annual agreement by their anniversary date will be unable to access USAC Lifeline systems until they do so.

USAC Communication

Representative Outreach

USAC will email representatives a notification thirty days before their annual agreement deadline. Representatives will receive up to three reminders to complete their annual agreement. Once the agreement is complete, any remaining reminders will end.

These notifications will be sent to the email address that the representative submitted during registration. The emails will include a link to LifelineRAD.org that the representative may select to complete the annual agreement process.

Service Provider Information

The Linked Representatives report, available in NLAD to ETC Administrators and 497 Officers, will include each representatives’ annual agreement deadline and the date of the last time that they completed the agreement.

For more information on the annual agreement process please review the RAD 101 Webinar.

Update Personal Information

To update an email, address, and/or security questions, the representative should follow these steps:

  1. Visit RAD at LifelineRAD.org.
  2. Under the “Update Information of Deactivate ID” section, select Continue.
  3. Enter Representative ID or the email address used to register.
  4. Choose an identity verification method: answer security questions or receive a notification to the email address used to register.
  5. Select Update Information and edit the email, address, and/or security questions.
    • Updates to name, date of birth, and last four digits of Social Security Number are not permitted. Representatives must first deactivate their Representative ID and re-register with the correct information.
  6. Review and confirm updated information, select Submit.

A success screen will indicate a successful update. The representative will also receive a confirmation email from USAC that the update is complete.

Deactivate Representative ID

To deactivate a Representative ID, the representative should follow these steps:

  1. Visit RAD at LifelineRAD.org.
  2. Under the “Update Information of Deactivate ID” section, select Continue.
  3. Enter Representative ID or the email address used to register.
  4. Choose an identity verification method: answer security questions or receive a notification to the email address used to register.
  5. Select Deactivate ID, then Deactivate.

A success screen will indicate a successful deactivation. The representative will also receive a confirmation email from USAC that the deactivation request is complete.