Contact Us

The Lifeline team is here to support stakeholders. Learn more about the appropriate contacts for each topic below.

Jump To

• Lifeline Program Consumers
• Lifeline Carriers and Other Partners

Lifeline Program Consumers

Consumer Website

Lifeline consumers should visit LifelineSupport.org for more information about the program.

Lifeline Support Center

The Lifeline Support Center serves consumers and those supporting consumers.

Hours: 7 days a week, from 9:00 a.m. to 9:00 p.m. ET

Email: LifelineSupport@usac.org

Call: (800) 234-9473 (press 1 for English; press 2 for Spanish)

The support center can support questions about:

• The status of an application
• Documents needed to show qualification
• Lifeline companies in the area
• Assistance with renewing the benefit
• Assistance with the one-per-household worksheet
• Resetting a consumer portal account (online application)

Consumers should contact their phone or internet company with questions about their phone or device, service, and bill.

Lifeline Carriers and Other Partners

Contact information depends on the nature of the question.

Connect with a Program Analyst

To get the necessary answer, review the chart below to find the correct contact information.

Topic	Email Address	Supporting Material
Questions about One Portal (E-File)	customersupport@usac.org	E-File FAQs webpage
Questions or program feedback from Tribal partners	LifelineProgram@usac.org and copy TribalLiasion@usac.org	Lifeline’s Enhanced Tribal Benefit webpage USAC’s Tribal Nations webpage
Questions about reimbursements claims (LCS and FCC Form 497) and disbursements	Form497@usac.org	LCS website section
Submission of revised Form 497 filings for data months prior to January 2018	LIFilings@usac.org	LCS website section
FCC Form 555	Form555@usac.org	Annual Filings webpage
FCC Form 481	HCquestions@usac.org	Annual Filings webpage
Program integrity questions and concerns	LifelineProgramIntegrity@usac.org	Rules and Requirements website section
Lifeline appeals	LifelineAppeals@usac.org	Appeals and Audits webpage
Lifeline Biennial Audit	LifelineBiennial@usac.org	Appeals and Audits webpage
SAC requests and ETC Order related documentation	LifelineProgram@usac.org	Join Lifeline as an ETC webpage
Detailed or technical questions about Lifeline’s systems (NLAD, National Verifier, and RAD) Recertification and reverification questions Requests to update, add, or remove service provider information from Lifeline’s Companies Near Me tool Program rules Questions or program feedback from consumer advocates, state and federal partners, and other stakeholders interested in learning more	LifelineProgram@usac.org	RAD website section NV website section NLAD website section Recertification webpage Companies Near Me tool Lifeline rules State and Federal webpage

Receive Lifeline Bulletins

To receive Lifeline’s monthly newsletter with program updates and reminders or notifications about system maintenance, sign up for the Lifeline distribution lists.

USAC’s Contact Information Webpage

For all other questions or concerns, telephone or U.S. mail contact information, or to submit a complaint or a whistleblower alert, visit the­ Contact USAC webpage.