Lifeline
Lowering the monthly cost of phone or internet service
The Lifeline Support Center’s mailing address has changed to PO Box 1000 Horseheads, NY 14845. Any mail sent to the old mailing address will be forwarded for a period of time. Please refer to the Lifeline Announcements page for more details.
Upcoming Dates
Manage Your Account
Access USAC’s single sign-on dashboard. Lifeline service providers can log into the National Verifier, NLAD, and LCS using One Portal.
Use these links to directly access:
How It Works
Lifeline is a federal program that offers a monthly benefit of up to $9.25 towards phone or internet services for eligible subscribers (up to $34.25 for those living on Tribal lands).
Eligible Consumers
A consumer can qualify for the Lifeline benefit if their income is 135% or less than the federal poverty guidelines, or if they participate in SNAP, Medicaid, or other federal programs. See the full list of qualifying factors.
Eligible Services
Lifeline subscribers can apply their benefit to home or mobile phone service or to high-speed broadband.
The Process
These steps will help service providers navigate the process to join Lifeline as an eligible telecommunications carrier (ETC).
Become an ETC
Create a Compliance Plan
Obtain a Study Area Code
Obtain a 498 ID
Announcements
July Monthly Maintenance Reminder
Jul 10, 2024
NLAD System Maintenance
USAC will perform scheduled monthly maintenance for NLAD starting Friday, July 12 from 10 p.m. to 3 a.m. ET on Saturday, July 13.
The production environments of the following systems are impacted:
On November 15, 2023, the Federal Communications Commission (FCC) issued a Report and Order implementing the Safe...
Read MoreUSAC System Dashboard Update
Jun 28, 2024
On June 28, USAC launched a system dashboard that program stakeholders can use to determine the...
Read MoreJune Lifeline Newsletter
Jun 27, 2024
- Safe Connections Act Background and Upcoming System Changes ...