FAQs
Important News: The Affordable Connectivity Program (ACP) has ended for now due to lack of additional funding from Congress.
Q: What was the ACP?
A: The Affordable Connectivity Program (ACP) was a U.S. government program run by the Federal Communications Commission (FCC) to help low-income households pay for internet service and connected devices.
The ACP offered a discount of up to $30 per month toward internet service for eligible households and up to $75 per month for households on qualifying Tribal lands. Eligible households could also receive a one-time discount of up to $100 to purchase a laptop, desktop computer, or tablet from participating providers if they contributed more than $10 and less than $50 toward the purchase price.
Q: Why can’t consumers apply for the ACP?
A: Due to a lack of additional funding from Congress, the last fully funded month of the program was April 2024. Partial reimbursements were available in May for service providers electing to pass through partial benefits to consumers. Service providers were required to inform consumers when the ACP discount on their monthly bill would end.
Q: Are there additional resources on the ACP Wind-Down?
A: For more information on the ACP Wind-Down please review any of the following resources:
- USAC’s ACP Wind-Down Webinar
- USAC’s ACP Wind-Down Office Hours
- USAC’s Bulletin Announcing the ACP Wind Down
- The FCC’s January 11 Order
- The FCC’s ACP Wind-Down Fact Sheet
- The FCC’s ACP Wind-Down FAQs
- The FCC’s Public Notice
- The FCC’s March 4 Public Notice
- The FCC’s March 19 Public Notice
- The FCC’s April 9 Public Notice
Q: What happens if Congress provides additional funding for the ACP?
A: If Congress provides additional funding for the ACP, the FCC will provide further guidance.
Q: Were service providers required to notify subscribers if they intended to pass through a partial benefit in May 2024?
A: If subscribers opted in to continue to receive and pay for broadband service after the full ACP benefit was no longer applied, service providers were required to send a notice to subscribers if they were passing along a partial benefit in May 2024.
The written notice had to inform subscribers that the benefit amount applied to the May bill may be less than the full ACP benefit the household had been receiving and that the household would be subject to the provider’s fully undiscounted rates and general terms and conditions after the last bill that the partial benefit was applied.
Q: What transactions can service providers perform in NLAD?
A: As of June 1, 2024, service providers can no longer perform de-enrollment, verify, transfer, and update transactions in NLAD. Service providers can still access NLAD through One Portal to review reports.
Q: What are the deadlines for submitting reimbursement claims in the Affordable Connectivity Claims System?
A: As of February 1, 2024, providers have a two-month window to submit original claims or upward revisions.
Service providers can refer to the table below for an outline of data months and corresponding filing deadlines:
| Data Month |
Filing Deadline |
| April 2024 (Last Fully Funded Month) |
7/1/2024 |
| May 2024 (Partial Claims Available) |
8/1/2024 |
Q: Can service providers claim partial reimbursements for service and devices offered in May 2024?
A: Yes, service providers who offered ACP-supported service and devices in May 2024 can claim reimbursement for benefits passed through to ACP subscribers, up to the following maximum partial reimbursement amounts announced by the FCC April 9 Public Notice:
| Benefit Type | Statutory Maximum | Maximum Reimbursement Amount for May 2024 |
| Non-Tribal Service Benefit | $30 per month | $14 |
| Tribal Lands Service Benefit | $75 per month | $35 |
| ACP Connected Device Benefit | $100 per device | $47 |
Service providers will not be reimbursed beyond the maximum reimbursement figures announced by the FCC.