Contact USAC

If you have a question about Lifeline, try calling your company first. Your company is responsible for helping resolve any issues with your Lifeline service. To call them, look up your company’s contact information.

But if your company can’t help (or doesn’t answer), you can contact the Lifeline Support Center, your state utility regulator, or the FCC at consumercomplaints.fcc.gov.

Contact the programs by seeing their contact pages:

Lifeline
Hours: 7 days a week, 9 a.m. to 9 p.m. ET
Phone: (800) 234-9473
Email: LifelineSupport@usac.org

E-Rate
Hours: Monday-Friday 8 a.m. to 8 p.m. ET
Phone: (888) 203-8100
Online: Create a case in EPC

Rural Health Care
Hours: Monday-Friday 8 a.m. to 8 p.m. ET
Phone: (800) 453-1546
Email: RHC-Assist@usac.org

Use the RHC Customer Service Center Tip Sheet to learn about what the RHC Customer Service Center can and cannot help you with.

High Cost
Hours: Monday-Friday 8 a.m. to 8 p.m. ET
Phone: (844) 357-0408
Email: HCQuestions@usac.org

Contributors/Service Providers
Hours: Monday-Friday 9 a.m. to 5 p.m. ET
Phone: (888) 641-8722
Online: https://www.usac.org/service-providers/contact-us/

Affordable Connectivity Program – Service Providers
Email: ACProgram@usac.org

Emergency Connectivity Fund Program (Schools and Libraries)

Hours: Monday-Friday 8 a.m. to 8 p.m. ET
Phone: (800) 234-9781
Online: Create a case in the ECF Portal

COVID-19 Telehealth Program

Email: Round2TelehealthApplicationSupport@usac.org

E-Rate, Rural Health Care, High Cost, or Contributors/Service Providers	Lifeline
Universal Service Administrative Company Attn: [Program] 700 12th Street, NW, Suite 900 Washington, DC 20005	Universal Service Administrative Company Attn: Lifeline Support Center P.O. Box 1000 Horseheads, NY 14845