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10/27/2017FCC Announces Proposed Lifeline Order, NPRM, and NOI

On October 26, 2017, the FCC announced "Bridging the Digital Divide for Low-Income Consumers," its proposed Fourth Report and Order, Order on Reconsideration, and Memoriandum Opinion and Order, a Notice of Proposed Rulemaking (NPRM), and Notice of Inquiry (NOI) for the Lifeline Program.

10/19/2017Lifeline Claims System (LCS) Pre-Production Release Version 0.2.0

LCS version 0.2.0 has been released into the NLAD Pre-production environment today, October 19, 2017.

The features below were included in this LCS Pre-production release:

LCS Filing Management

1. Complete "File Original Claim" functionality - applicable to 497 Officer and 497 User 

  • Download Claims Input Template
  • Upload a Subscriber Data file
  • Download a detailed summary report
  • Ability to set filings as "ready to certify" for the 497 Officer to certify 

2. Certify Original Claim functionality - applicable to 497 Officer

  • Ability to certify filings

3. Added Status Filter Option on Data Tables

4. Added Detailed View of Payment Information for select filings

Please refer to the instructions available in the Lifeline Claims System for guidance on how to use the new system features. 

How to Login to the Lifeline Claims System

LCS users will log in through the NLAD Pre-production environment to access the Lifeline Claims System. The LCS landing page will differ depending on a user's E-File entitlements. 

Please see the related bulletin sent on Oct. 19 to view a chart of the E-File entitlements and accompanying landing page.

Questions about LCS?

If you have any questions about this system, please contact us at


10/13/2017Lifeline Program Newsletter - October 2017

The October 2017 issue of Lifeline Program News is now available. Sign up to receive the newsletter via email in the Subscription Center.

10/9/2017FCC Releases Hurricane Relief Order

On October 6, 2017, the Federal Communications Commission (FCC) issued an order to assist Universal Service Fund (USF) participants who have been affected by Hurricanes Harvey, Irma and Maria.

The order waives certain rules and deadlines for E-rate, Rural Health Care (RHC), and Lifeline and USF contributors located in affected areas.

You can find more information here

10/5/2017NLAD 3.6.0 Production Release

NLAD version 3.6.0 was released into the Production environment on Tuesday, October 3, 2017.     

This release included the addition of the ETC Agent user role. ETC Agent users will only be able to access the National Verifier web portal. They will not be able to perform transactions and subscriber lookups in NLAD or view NLAD reports. An ETC Agent user role is created and managed by the ETC Administrator. In the future, we will add an ETC Agent Administrator role which will be able to create and manage ETC Agent users separately from the ETC Administrator.          

Please keep in mind that all other NLAD user roles: ETC Administrator, ETC Analyst, and ETC Operations can also access the National Verifier web portal with their current NLAD account.        

The National Verifier web portal is not yet available for NLAD users, and anyone with the ETC Agent user role designation will not be able to perform any functionalities at this time.


9/27/2017New Lifeline Claims System Available in Pre-Production

Starting with the January 2018 data month, all service providers must use a new process to file for Lifeline reimbursement called the Lifeline Claims Systems (LCS).

The LCS is now available for testing and training in the NLAD Pre-production environment.  

In this new system, service providers will download a report of subscribers eligible for reimbursement from NLAD, add the dollar amount claimed for each subscriber (or reason subscriber is not being claimed), and certify/submit the report.

Log in to preview the new system, and please send any questions or comments to

9/13/2017NLAD Outage Due to System Maintenance: Friday, September 22 - 23

The National Lifeline Accountability Database (NLAD) will be unavailable due to scheduled system maintenance beginning on Friday, September 22 at 8:00 PM through Saturday, September 23 at 2:00 AM ET. This maintenance window will begin two hours earlier than the normal maintenance window.

The NLAD pre-production and production environments will not be available for use during this time.

For a full calendar of scheduled maintenance, visit the Maintenance Schedule page on the Lifeline Program website.

8/31/2017Announcement: Initial States for the National Verifier

The National Lifeline Eligibility Verifier (National Verifier) shifts the responsibility for determining a customer’s Lifeline eligibility from phone and internet service providers to the program’s administrator, the Universal Service Administrative Company (USAC). Once the National Verifier launches in a state, all consumers and service providers will use it to determine consumers’ Lifeline eligibility.

The National Verifier will establish whether a consumer is eligible for the Lifeline Program by electronically querying state and federal data sources and, if necessary, the Lifeline Support Center will conduct a manual review of supporting documents. 

USAC is pleased to announce that upon its initial launch on December 5, 2017, the National Verifier will verify eligibility for consumers in the following states. Visit the National Verifier section of our website for more details.

 State Qualifying Programs with Automated Data Sources
Colorado SNAP, Medicaid, Federal Public Housing
Mississippi SNAP, Federal Public Housing 
Montana Federal Public Housing 
New Mexico SNAP, Medicaid, Federal Public Housing 
 UtahSNAP, Medicaid, Federal Public Housing 
 WyomingFederal Public Housing 

8/28/2017New for FCC Form 497: Claims Cannot Exceed the NLAD Subscriber Count

Effective with the August data month (September 1 snapshot), reimbursement claims for the Lifeline Program cannot exceed a service provider’s subscriber count in NLAD. 

FCC Forms 497 will not be processed if the number of subscribers claimed for reimbursement is greater than the subscriber count in NLAD on the snapshot date. If the form is not processed, payment may be delayed. USAC recommends comparing your FCC Form 497 to the NLAD subscriber snapshot report before submission, and keeping NLAD up-to-date (as is required in the rules).

8/23/2017Lifeline Program Newsletter - August 2017

The August 2017 issue of Lifeline Program News is now available. Sign up to receive the newsletter via email in the Subscription Center.

8/9/2017Webinar on August 9: Minimum Service Standards, New Reimbursement Claims Process

Join us for the next Lifeline Program Webinar to hear updates about the Lifeline Program, including the National Verifier, the Lifeline Modernization Order, and the National Lifeline Accountability Database (NLAD).

Webinar Agenda

During the webinar, the Lifeline Program staff will discuss:

  • Announcements
  • Minimum service standards effective December 1, 2017
  • New process for reimbursement claims
  • Audience Q&A 

To foster a collaborative discussion with our audience, we will accept live questions during the event. We look forward to hearing your questions and comments!

7/27/2017Available Now - National Verifier Update Webinar Recording and Slides

The July 26 National Verifier Update Webinar recording and slides are available on the website.