Lifeline
Lowering the monthly cost of phone or internet service
The Lifeline Support Center’s mailing address has changed to PO Box 1000 Horseheads, NY 14845. Any mail sent to the old mailing address will be forwarded for a period of time. Please refer to the Lifeline Announcements page for more details.
Upcoming Dates
Manage Your Account
Access USAC’s single sign-on dashboard. Lifeline service providers can log into the National Verifier, NLAD, and LCS using One Portal.
Use these links to directly access:
How It Works
Lifeline is a federal program that offers a monthly benefit of up to $9.25 towards phone or internet services for eligible subscribers (up to $34.25 for those living on Tribal lands).
Eligible Consumers
A consumer can qualify for the Lifeline benefit if their income is 135% or less than the federal poverty guidelines, or if they participate in SNAP, Medicaid, or other federal programs. See the full list of qualifying factors.
Eligible Services
Lifeline subscribers can apply their benefit to home or mobile phone service or to high-speed broadband.
The Process
These steps will help service providers navigate the process to join Lifeline as an eligible telecommunications carrier (ETC).
Become an ETC
Create a Compliance Plan
Obtain a Study Area Code
Obtain a 498 ID
Announcements
June Monthly Maintenance Reminder
Jun 19, 2024
System Maintenance
USAC will perform scheduled monthly maintenance starting Friday, June 21 from 10 p.m. to 3 a.m. ET on Saturday, June 22.
The production environments of the following systems are impacted:
- National Verifier...
May Lifeline Newsletter
May 30, 2024
- Reminder: New PO Box Address for Lifeline Support Center
USAC is aware that users were experiencing issues performing transactions in Lifeline and Affordable Connectivity Program (ACP)...
Read MoreNational Verifier Access Through One Portal
May 24, 2024
USAC is aware that service providers may not be able to access the National Verifier through One...
Read More