Contact Us

The Lifeline team is here to support stakeholders. Learn more about the appropriate contacts for each topic below.

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Lifeline Program Consumers

Consumer Website

Lifeline consumers should visit LifelineSupport.org for more information about the program.

Lifeline Support Center

The Lifeline Support Center serves consumers and those supporting consumers.

Hours: 7 days a week, from 9:00 a.m. to 9:00 p.m. ET

Email: LifelineSupport@usac.org

Call: (800) 234-9473 (press 1 for English; press 2 for Spanish)

The support center can support questions about:

  • The status of an application
  • Documents needed to show qualification
  • Lifeline companies in the area
  • Assistance with renewing the benefit
  • Assistance with the one-per-household worksheet
  • Resetting a consumer portal account (online application)

Consumers should contact their phone or internet company with questions about their phone or device, service, and bill.

Lifeline Carriers and Other Partners

Contact information depends on the nature of the question.

Connect with a Program Analyst

To get the necessary answer, review the chart below to find the correct contact information.

Topic Email Address Supporting Material
Questions about One Portal (E-File)

 

customersupport@usac.org

 

E-File FAQs webpage
Questions or program feedback from Tribal partners LifelineProgram@usac.org and copy TribalLiasion@usac.org
Questions about reimbursements claims (LCS and FCC Form 497) and disbursements Form497@usac.org LCS website section
Submission of revised Form 497 filings for data months prior to January 2018 LIFilings@usac.org LCS website section
FCC Form 555 Form555@usac.org Annual Filings webpage
FCC Form 481 HCquestions@usac.org Annual Filings webpage
Program integrity questions and concerns LifelineProgramIntegrity@usac.org Rules and Requirements website section
Lifeline appeals LifelineAppeals@usac.org Appeals and Audits webpage
Lifeline Biennial Audit LifelineBiennial@usac.org Appeals and Audits webpage
SAC requests and ETC Order related documentation LifelineProgram@usac.org Join Lifeline as an ETC webpage
  • Detailed or technical questions about Lifeline’s systems (NLAD, National Verifier, and RAD)
  • Recertification and reverification questions
  • Requests to update, add, or remove service provider information from Lifeline’s Companies Near Me tool
  • Program rules
  • Questions or program feedback from consumer advocates, state and federal partners, and other stakeholders interested in learning more
LifelineProgram@usac.org

 

Receive Lifeline Bulletins

To receive Lifeline’s monthly newsletter with program updates and reminders or notifications about system maintenance, sign up for the Lifeline distribution lists.

USAC’s Contact Information Webpage

For all other questions or concerns, telephone or U.S. mail contact information, or to submit a complaint or a whistleblower alert, visit the­ Contact USAC webpage.