How to Use NLAD

The National Lifeline Accountability Database (NLAD) allows service providers to enroll Lifeline eligible consumers in the program and manage their Lifeline subscribers. Different account types provide users with various types of system access.

In addition to service provider access, state partners may also receive access to NLAD.

Learn more about:

• Account types for service providers and state partners,
• Regular system maintenance and enhancements,
• How service providers manage their subscribers in NLAD, and
• How service providers can complete dispute resolutions to resolve errors related to data they are entering in NLAD.