National Verifier October 2018 Launch

Service providers in Guam, Hawaii, Idaho, New Hampshire, North Dakota, and South Dakota must use the National Verifier to determine the eligibility of all Lifeline applicants before enrolling them in the program. Service providers will only be able to enroll applicants in NLAD if they have an active and approved eligibility decision from the National Verifier.

Consumers in the October 2018 launch (second launch) states and territory who wish to apply for Lifeline through the National Verifier can use the consumer portal or submit a paper application directly to the Lifeline Support Center.

NLAD Legacy Mode

Service providers must now use the National Verifier for all transactions. Service providers can no longer use the toggle feature to switch between NLAD’s legacy (non-National Verifier) and National Verifier modes for SACs in the October 2018 launch states and territory.

Service providers will continue to see the toggle if they use NLAD via its website, but they will not be able to switch between “On” and “Off.” The toggle in these states will remain “On.”

 

API users in the October 2018 launch states and territory must use the full (hard) launch NLAD National Verifier API request. If a service provider sends an API request that does not include the National Verifier indicator, they will receive an error.

Users can find all the information needed in the API Specifications currently available in NLAD.

General Reverification

For a walk-through of the October 2018 launch reverification process, view the National Verifier Reverification Process-Launch 2 slide deck.

The reverification process is underway for the October 2018 launch states.

Below are the document submission timelines for groups in the October 2018 launch states. For additional information on the reverification process, visit the Reverification page.

October 2018 Launch – Reverification Timeline

	Group 1	Group 2	Group 3	Group 4
Existing Documents Due	1/16/2019	N/A	N/A	3/11/19
Outreach Documents Due	5/16/2019	3/27/2019	4/26/2019	8/8/19

Consumers are separated into four groups, based on their Lifeline enrollment date (NLAD “ENROLLMENT DATE”).

• Group 1: Recent enrollees (enrolled May 1, 2018, or later); service providers may use existing (on hand) eligibility, certification, AMS, TPIV, Deceased, and IEH documentation to resolve failures. Once initial reviews are complete, USAC will notify service providers that they must begin outreach to resolve remaining failures.
• Groups 2 & 3: Subscribers that enrolled prior to May 1, 2018; service providers may use existing (on hand) AMS, TPIV, Deceased, and IEH documentation to resolve failures, but must conduct outreach for new eligibility and certification documentation.
• Group 4: Consumers enrolled through the legacy NLAD process during the soft launch period; service providers may use existing (on hand) eligibility, certification, AMS, TPIV, Deceased, and IEH documentation to resolve failures. Once initial reviews are complete, USAC will notify service providers that they must begin outreach to resolve remaining failures.

Recertification

For information specific to recertification, view the National Verifier Recertification slide deck.

Training and Support

To review training sessions specific to the National Verifier, visit the Webinars page.