March 12, 2025
Ad-hoc System Maintenance, March 13
USAC will perform an ad-hoc system maintenance starting on Thursday, March 13, from 5 p.m. to 6 p.m. ET.
Users may experience intermittent performance issues with the following systems:
- National Verifier Portal
- National Verifier Carrier API
The staging environments will not be affected. We apologize for any inconvenience this may cause.
Note: All scheduled maintenance dates for National Lifeline Accountability Database and National Verifier are available on the USAC website.
February 19, 2025
February Monthly Maintenance Reminder
Monthly System Maintenance, February 21
USAC will perform scheduled monthly maintenance starting Friday, February 21 from 10 p.m. to 3 a.m. ET on Saturday, February 22.
The production environments of the following systems are impacted:
- National Verifier Portal
- National Verifier Carrier API
- National Lifeline Accountability Database (NLAD)
- Lifeline Claims System (LCS)
- Representative Accountability Database (RAD)
- Affordable Connectivity Claims System (ACCS)
Ad-hoc System Maintenance, February 25
USAC will perform an ad-hoc system maintenance on Tuesday, February 25, from 9 p.m. to 11 p.m. ET.
Users may experience intermittent performance issues with the following systems:
- National Verifier Portal
- National Verifier Carrier API
NLAD functions that require the National Verifier will also be affected (e.g., enroll or transfer transactions).
We apologize for any inconvenience this may cause.
Note: All scheduled maintenance dates for NV and NLAD are available on the USAC website.
February 12, 2025
Access and Transaction Issues in Lifeline Systems Update
USAC is aware that some users have encountered difficulties accessing and conducting transactions in certain Lifeline systems—including the service provider portal, National Verifier API, and the National Lifeline Accountability Database (NLAD)—since February 10 at approximately 8:45 p.m. ET. As of now, all systems are operational, and some users can successfully access and complete transactions. USAC is actively working to restore full access and will directly reach out to any remaining affected users today with guidance on resolving the issue.
We apologize for any inconvenience this may have caused.
February 11, 2025
Access and Transaction Issues in Lifeline Systems Update
At this time USAC has restored access for some users; however, certain users may still experience difficulties accessing and performing transactions in certain Lifeline systems, including using the service provider portal, performing National Verifier transactions via API and National Lifeline Accountability Database (NLAD) transactions.
USAC continues to actively work on a resolution. We apologize for any inconvenience this may be causing.
