February 11, 2025
Access and Transaction Issues in Lifeline Systems Update
At this time USAC has restored access for some users; however, certain users may still experience difficulties accessing and performing transactions in certain Lifeline systems, including using the service provider portal, performing National Verifier transactions via API and National Lifeline Accountability Database (NLAD) transactions.
USAC continues to actively work on a resolution. We apologize for any inconvenience this may be causing.
February 11, 2025
Access and Transaction Issues in Lifeline Systems
USAC is aware that users may be experiencing difficulties accessing and performing transactions in certain Lifeline systems, including using the service provider portal, performing National Verifier transactions via API, performing National Lifeline Accountability Database (NLAD) transactions, and accessing the Representative Accountability Database (RAD). The issues began on February 10, 2025, around 8:45 p.m. ET.
USAC is actively working on a resolution. We apologize for any inconvenience this may cause.
February 4, 2025
Ad-hoc System Maintenance, February 4
USAC will perform an ad-hoc system maintenance starting today, Tuesday, February 4, from 9 p.m. until 10 p.m. ET.
Users may experience intermittent performance issues with the following systems:
- National Verifier Portal
- National Verifier Carrier API
The staging environments will not be affected. We apologize for any inconvenience this may cause.
Note: All scheduled maintenance dates for the National Lifeline Accountability Database and National Verifier are available on the USAC website.
February 4, 2025
Recertification Begins February 13, 2025
Recertification is an annual requirement for all active Lifeline subscribers that ensures they are still eligible for the benefit.
Beginning on Thursday, February 13, 2025, USAC will initiate automated eligibility database checks to verify the eligibility of Lifeline subscribers who are due for recertification. Database checks will be run daily throughout the year.
What This Means for Subscribers
- Subscribers Who Pass the Automated Check: No action is required for their 2025 recertification.
- Subscribers Who Fail the Automated Check: These subscribers will need to manually recertify their continued eligibility. USAC will send outreach either by email or mail with further instructions on how to complete the process.
Starting February 13th, USAC will conduct outreach to subscribers who fail the automated eligibility checks. Subscribers will have an approximately 60-day window to recertify through a manual process.
If a subscriber receives a letter in the mail from USAC, they must take action to recertify their benefit. They will need to complete the Lifeline Recertification Form (English or Spanish). In some cases, subscribers may need to provide additional income or eligibility documentation. USAC will notify subscribers if this is required.
What This Means for Service Providers
Service providers should regularly monitor the Recertification Subscriber Status Report in the National Lifeline Accountability Database (NLAD) to identify subscribers undergoing recertification. This report is updated daily to reflect automated check results.
Service providers are encouraged to educate their subscribers about USAC and the recertification process. However, service providers should avoid providing or estimating deadlines, as these are subject to change.
Training and Resources
USAC will host office hours for service providers on Recertification on February 26. Providers can also visit USAC’s Recertification page to learn more.
February 3, 2025
Lifeline Claims System Transaction Issues Resolved
USAC is aware that users experienced difficulties performing transactions in the Lifeline Claims System (LCS), including filing claims, since February 1, 2025. The issue was resolved on February 3, 2025, at approximately 9:45 a.m. ET, and all transactions, including claim filings, can now be completed as usual.
We apologize for any inconvenience this may have caused.
