Announcements

November 3, 2025

Service Provider Payment System Unavailable 11/8/2025

Service providers will not be able to make payments using E-File on Saturday, November 8, 2025 from 6 p.m. until 11 p.m. due to maintenance on the Pay.gov system. We apologize for any inconvenience.

October 20, 2025

Resolved: Call Center Disruption

Thank you for your patience – this issue has been resolved. The phones for USAC’s Fincance Customer Service Center is currently experiencing disruptions. We are working to resolve the issue. If you need assistance, please contact USAC by email or create a ticket in EPC. We apologize for the inconvenience.

September 25, 2025

E-File System Unavailable Friday 9/26/25

Service providers will not be able to access E-File on Friday, September 26, 2025 from 9 p.m. until 11 p.m. due to system maintenance. We apologize for any inconvenience.

September 23, 2025

FCC Announces 4Q25 Contribution Factor 38.1%

The FCC released a Public Notice, DA 25-840, announcing that the proposed universal service contribution factor for the fourth quarter of 2025 (October, November, December) will be .381 or 38.1 percent.

September 3, 2025

Service Provider Payment System Unavailable 9/6/2025

Service providers will not be able to make payments using E-File on Saturday, September 6, 2025 from 6 p.m. until 10 p.m. due to maintenance on the Pay.gov system. We apologize for any inconvenience.

July 18, 2025

2025 True-Up Statements Available

The 2025 True-Up statements have been posted on E-File. To view your statement, from the Payment tab, in the Select Payment View drop down menu, select True-Up Statements.

June 13, 2025

FCC Announces 3Q 2025 Contribution Factor 36.0%

The FCC released a Public Notice, DA 25-475, announcing that the proposed universal service contribution factor for the third quarter of 2025 (July, August, September) will be .360 or 36.0 percent.

May 7, 2025

Service Provider Payment System Unavailable 5/17/2025

Service providers will not be able to make payments using E-File on Saturday, May 17, 2025 from 6 p.m. until 10 p.m. due to maintenance on the Pay.gov system. We apologize for any inconvenience.